How we get Dataphone’s engineers to the
right place at the right time
“With Wallchart®’s help, we’re close to
optimal productivity.
That enables us to operate at a profit and
pay our staff well. It also means we’ve been able to expand our business without
a similar increase in staff.”
– Chris Wilce, Managing
Director, Dataphone.
Engineers are the key
resource of Dataphone Communications Limited, Britain’s oldest and largest
provider of telephony equipment. Every day they travel around the country to
install, maintain and enhance customers’ communications systems. But with only
paper charts and a hand-written job schedule to co-ordinate them, keeping track
of their movements was time-consuming and impractical.
Implementing Wallchart®’s
resource scheduling software and integrating it with the customer database had
an immediate effect on Dataphone’s efficiency. Engineers can now access their
day’s schedule and individual customer details on the move; administration staff
can see where everyone is at a glance; and sales staff can schedule jobs via a
web link directly from customer meetings.
According to Managing
Director, Chris Wilce, the new system has helped boost productivity too.
“Wallchart® colour codes jobs by their status, allowing us to track our progress
by the minute, and the drag and drop function lets us easily transfer jobs
between engineers. That means we can react quickly to changing circumstances,
and make the most of our engineers’ time.”
Dataphone also uses
Wallchart® to generate business reports that measure performance against the
company’s Service Level Agreement, ensuring consistent customer service. “Our
customers have confidence in our offering and return to us again and again,”
says Chris. “Our business has really grown, yet we’ve hardly needed to expand
our engineering team at all.”
